Return & Cancellation Policy
Thank you for shopping with us! We are committed to providing you with high quality products and excellent service. If you are not completely satisfied with your purchase, we're here to help.
Return Policy
We accept returns within 30 days of the date of delivery under the following conditions:
Eligibility:
The product must be unused and in the condition in which you received it.
It must be in its original packaging with all tags and labels intact.
Process:
To initiate a return, please contact our customer service team at service@xmasterfitness.com with your order number and the reason for the return.
Once your return is approved, we will provide you with a return label or instructions on how to return your item.
Refunds:
Once we receive and inspect your returned item, we will notify you of the approval or denial of your refund.
If approved, a refund will be processed to your original method of payment within 7-10 business days.
Shipping charges:
Customers are responsible for return shipping charges unless the item was damaged or defective upon arrival.
Shipping charges are non-refundable.
Exchange Policy
We will only exchange items if they are defective or damaged. If you need an exchange for the same item, please contact us at service@xmasterfitness.com and provide proof of the defect or damage.
Order Cancellations
You may cancel your order if it has not been processed for shipment. Please contact us immediately at service@xmasterfitness.com with your order number and request for cancellation.
Order Processing: If your order has already been processed or shipped, you will need to wait for the item to arrive and initiate a return in accordance with our returns policy.
Refund Process: Upon successful cancellation, a full refund will be issued to your original payment method within 7-10 business days.